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Shipping, the 60-day guarantee, daily use and privacy, sorted by topic. If yours isn't here, write to us and a real person replies within 24 hours, Mon to Fri.
60-day money-back guarantee
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Plain box, discreet billing
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support@neuropulsemen.com Get my answer by email
Orders and shipping
Free, tracked and sent within the US.
At a glance
- 01Order placedConfirmation email, with your e-book
- 02Packed in 1 to 3 business daysTracking number by email
- 03Delivered in 5 to 12 business daysFree, in a plain box
Every order is packed and handed to the carrier within 1 to 3 business days. Delivery then takes 5 to 12 business days, and every order comes with tracking by email.
Track your orderShipping is free on every order, with no minimum, whether you buy one device or the 3-device kit. We ship to all 50 states and DC. For an APO/FPO address or a P.O. Box, write to us before you order.
Shipping PolicyIt's emailed to you as soon as your order is packed, so check your spam and promotions folders if it isn't in your inbox. An order with more than one device can arrive in separate packages, each with a number of its own.
Track your orderUsually not: parcels often sit between scans for a few days, especially when they pass from one carrier to the next. If it hasn't moved in 5 business days, email us your order number and we'll follow up with the carrier.
Contact usYes, within 12 hours of placing it. Email us your order number and what needs to change. After that, your order may already be packed for shipping.
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The 60-day guarantee and warranty
60 days from delivery, one email, nothing to send back.
At a glance
- Money-back window
- 60 days from delivery
- How to start
- One email, nothing to send back
- Refund
- 5 to 10 business days
Email support@neuropulsemen.com with your order number within 60 days of delivery. That one email is the whole process, and the refund reaches your original payment method in 5 to 10 business days.
Refund PolicyNo. The device stays with you, and so does the Kegel Biohacking for Men e-book. There's nothing to box up and no return postage to pay.
Refund PolicyYes. The 60 days cover your whole order, so if you bought the 3-device kit, the full amount you paid for it comes back.
Refund PolicySend us a few photos of what arrived, with your order number, within 7 days of delivery. We'll ship a replacement, or the right item, at no cost to you.
Contact usIf a defect stops your device from working within 1 year of delivery, we send you a new one free. Email us a photo or a short video of the problem to start. It doesn't cover misuse or normal wear.
Contact us
The device
What it does, what's in the box and how to look after it.
You sit on it, fully clothed, and PrecisionCore™ Pelvic-Floor Activation sends a targeted vibration up into your pelvic-floor muscles, the ones that help hold an erection firm. In one 15-minute session they contract 12,000+ times, with nothing for you to count or squeeze.
See how it worksOne button underneath does everything. The first press switches it on at level 1, the gentlest, and each press after that moves up a level, to 4. Begin at 1 and go higher only once it feels easy.
You get up to 10 hours from each charge, roughly 40 fifteen-minute sessions. Top it up with the included USB-C cable, then use it cordless.
Switch it off and wipe the silicone with a damp cloth. Let it dry fully before you charge it.
Three things: the device itself, a USB-C cable for charging and a quick-start guide. Your free e-book, Kegel Biohacking for Men, isn't in the box: it comes in your order confirmation email.
Using it and results
How often, how long and what to expect.
15 minutes, once a day, for the first 6 to 8 weeks. After those weeks, drop to 2 or 3 sessions a week to maintain it.
See how it worksIt's a muscle you're training, so change comes with steady sessions, not overnight. Give the daily routine its 6 to 8 weeks before you judge it. The 60-day guarantee gives you that time with nothing at risk.
See how it worksYes. NeuroPulse is a device, not a drug, so your prescriptions and your doctor's plan stay as they are. It's not for men with a pacemaker, heart disease, cancer or a bleeding disorder, or for anyone on blood thinners.
Neither. Keep your clothes on and use a seat you already have: a desk chair, a dining chair, the couch or a car seat. Firm seats work best, so pass on a deep, sinking cushion.
Privacy and discretion
Plain box, discreet billing, nothing on display.
A plain shipping box. The product name isn't printed anywhere on the outside, so whoever brings in the mail sees an ordinary parcel.
Shipping PolicyYour card statement shows a discreet name, never the product. Order and tracking emails go only to the email address you entered at checkout.
Privacy PolicyIt makes a low hum while it runs, quieter than an electric toothbrush and easy for a TV or a conversation in the room to cover.
Payment
One payment, in US dollars, through a secure checkout.
All major credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay. Prices and charges are in US dollars.
Checkout runs on Shopify's secure, encrypted system. Your card details go straight to the payment processor, and we never store them.
Privacy PolicyNo. You pay once at checkout, and nothing renews or ships automatically. There are no refills or pads to reorder, either.
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Get my answer by email- Free US shippingTracked on every order
- 60-day money backNo return needed, just one email
1-year warrantyOn every device- Plain, discreet boxNothing outside says what's inside
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Track your order
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Write to us
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NeuroPulse® Pelvic Therapy Device
Start your 60-day trial at home
Both bundles ship free in a plain box, and both include the e-book. Not for you? One email within 60 days gets you a full refund.
Buy 1SAVE $60.001 device · 50% off ends midnight
$59.99
+ FREE E-Book: Kegel Biohacking
Buy 2 Get 1 FREESAVE $249.993 devices · $36.66 each · Extra 10% off
$109.99+ FREE E-Book: Kegel Biohacking- Free shipping, tracked
- 1-year warranty
- Ships in a plain box